by Marc McGurren | Oct 30, 2025 | Automotive Best Practices, Automotive Service Training
Fix Fixed Ops Communication in 1 Day The Real Cost of Poor Communication in Fixed Ops A customer calls in, furious. It’s been two days since they dropped off their vehicle, and they haven’t heard a word. The advisor scrambles—no notes in the RO, no callback scheduled,...
by Marc McGurren | Oct 27, 2025 | Automotive Sales Management, BDC Best Practices
Why Smart Dealerships Are Rebuilding Sales Accountability Executive Summary Outbound call quotas have long been a staple of automotive sales departments—but they’re no longer delivering the results they once promised. As sales reps learn to game the system, dealership...
by Marc McGurren | Oct 23, 2025 | Automotive Sales Management, BDC Best Practices
Fix Pricing Discrepancies in Car Sales Fast The Real Cost of Inconsistent Quotes Imagine this: A customer visits your dealership in the morning, speaks with Desk Manager A, and gets a quote on a vehicle. Later that same day, they return and speak with Desk Manager...
by Marc McGurren | Oct 18, 2025 | Automotive Sales Management, BDC Best Practices
From Silence to Strategy: A Sales Team’s CRM Wake-Up Call The Day the Lead Went Cold It was a typical Tuesday morning at the dealership—phones ringing, customers walking the lot, and salespeople juggling appointments. But in the middle of the chaos, a quiet failure...
by Marc McGurren | Oct 18, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Communication Gaps Fast The Real Cost of Disappearing Advisors Picture this: A technician is ready to call a customer for approval. The RO is open, the work is halfway done, and the clock is ticking. But the service advisor? Nowhere to be found. No...
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