by Marc McGurren | Oct 2, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Downtime Fast with a Backup Plan When a technician finishes a diagnostic and walks up front to relay the findings—only to find the service advisor missing, with no update, no handoff, and no backup—it’s more than just an inconvenience. It’s a...
by Marc McGurren | Oct 1, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Trust: A Service Advisor’s Wake-Up Call The Day Trust Broke Down in the Service Lane “I thought someone would’ve called me by now,” the customer snapped, her voice tight with frustration. Standing behind the service counter, Jake—the service...
Recent Comments