by Marc McGurren | Nov 19, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rebuilding Fixed Ops Communication Executive Summary Fixed operations are the lifeblood of dealership profitability, yet many stores are bleeding revenue due to one silent killer: poor internal communication. When service advisors, parts...
by Marc McGurren | Nov 18, 2025 | Automotive Best Practices, Automotive Service Training
From Breakdown to Breakthrough: A Service Manager’s Communication Turnaround The Day the Bay Stalled: A Real Fixed Ops Breakdown It was a typical Tuesday morning in the service department—until it wasn’t. The technician, Carlos, stood at the edge of Bay 4, arms...
by Marc McGurren | Nov 17, 2025 | Automotive Sales Management, BDC Best Practices
Fix Outbound Call Quota Abuse in 1 Day The Real Problem Behind Outbound Call Quotas Let’s be honest—too many sales reps are gaming the system. They’re hammering out 60, 70, even 100 outbound calls a day. But when you dig into the data, most of those calls are under 20...
by Marc McGurren | Nov 13, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rethinking Fixed Ops Repair Quoting Executive Summary Fixed ops departments are under more pressure than ever. With shrinking front-end margins and rising customer expectations, the accuracy and efficiency of service quoting have become...
by Marc McGurren | Nov 12, 2025 | Automotive Sales Management, BDC Best Practices
Fixing Lead Follow-Up Failures in Auto Sales The Real Cost of Missed Leads in Automotive Sales Let’s start with a real-world scenario: An internet lead comes in at 10:15 AM on a Tuesday. It sits untouched in the CRM for 72 hours. No call. No text. No email. By the...
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