by Marc McGurren | Dec 15, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Communication Gaps Fast The Real Cost of Disappearing Advisors Picture this: A technician wraps up a diagnostic on a customer’s vehicle. They’re ready to move forward, but there’s a problem—the service advisor is nowhere to be found. No notes. No...
by Marc McGurren | Dec 15, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Systemizing Service Advisor Communication The Hidden Cost of Disappearing Advisors It’s 10:17 a.m. on a Tuesday. A technician stands idle next to a vehicle, waiting for approval to proceed with a brake job. The customer is on hold. The advisor?...
by Marc McGurren | Dec 8, 2025 | Automotive Sales Management, BDC Best Practices
From Quota to Connection: A Sales Rep’s Wake-Up Call The Rep Who Hit Every Number—But Missed the Point The phones rang nonstop in the internet sales department. Monitors blinked with CRM alerts, and the hum of outbound calls filled the air. Jake leaned back in his...
by Marc McGurren | Dec 6, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Systems: A Tech’s Journey to Workflow Clarity The Moment Everything Stopped The hiss of an air tool cut through the hum of the service bay. The scent of oil and brake dust hung heavy in the air. A technician, mid-shift, wiped his hands on a rag and...
Recent Comments