by Marc McGurren | Nov 23, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rebuilding Service Advisor Communication Executive Summary Service advisor communication breakdowns are quietly draining time, money, and customer satisfaction from fixed ops departments across the country. When a technician is stalled waiting...
by Marc McGurren | Nov 22, 2025 | Automotive Best Practices, Automotive Service Training
Fix Parts Ordering Errors Fast in Fixed Ops Why Parts Ordering Errors Are Killing Your Bay Time Every time the wrong part gets ordered, your service bay grinds to a halt. A technician is stuck mid-repair. The bay is tied up. The customer is frustrated and waiting. And...
by Marc McGurren | Nov 21, 2025 | Automotive Sales Management, BDC Best Practices
Fix Missed Test Drive Appointments in 1 Day Why Test Drive Readiness Is Non-Negotiable Picture this: A customer walks into your dealership, excited for their scheduled test drive. But the sales rep is nowhere to be found. The vehicle isn’t pulled up. Worse, it hasn’t...
by Marc McGurren | Nov 20, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Systems: A Tech’s Journey to Communication Clarity The Moment Everything Stopped The shop was humming—air guns firing, engines revving, phones ringing. Another busy Tuesday in the service department. I had just wrapped up a diagnostic on a...
by Marc McGurren | Nov 19, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rebuilding Fixed Ops Communication Executive Summary Fixed operations are the lifeblood of dealership profitability, yet many stores are bleeding revenue due to one silent killer: poor internal communication. When service advisors, parts...
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