by Marc McGurren | Nov 18, 2025 | Automotive Best Practices, Automotive Service Training
From Breakdown to Breakthrough: A Service Manager’s Communication Turnaround The Day the Bay Stalled: A Real Fixed Ops Breakdown It was a typical Tuesday morning in the service department—until it wasn’t. The technician, Carlos, stood at the edge of Bay 4, arms...
by Marc McGurren | Nov 17, 2025 | Automotive Sales Management, BDC Best Practices
Fix Outbound Call Quota Abuse in 1 Day The Real Problem Behind Outbound Call Quotas Let’s be honest—too many sales reps are gaming the system. They’re hammering out 60, 70, even 100 outbound calls a day. But when you dig into the data, most of those calls are under 20...
by Marc McGurren | Nov 13, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rethinking Fixed Ops Repair Quoting Executive Summary Fixed ops departments are under more pressure than ever. With shrinking front-end margins and rising customer expectations, the accuracy and efficiency of service quoting have become...
by Marc McGurren | Nov 12, 2025 | Automotive Sales Management, BDC Best Practices
Fixing Lead Follow-Up Failures in Auto Sales The Real Cost of Missed Leads in Automotive Sales Let’s start with a real-world scenario: An internet lead comes in at 10:15 AM on a Tuesday. It sits untouched in the CRM for 72 hours. No call. No text. No email. By the...
by Marc McGurren | Nov 12, 2025 | Automotive Sales Training
TLDR: Discover key strategies to boost customer engagement in automotive dealerships, focusing on understanding customer needs, effective communication, and customer-centric processes. Introduction to Customer Engagement in Automotive Sales Customer engagement is...
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