by Marc McGurren | Nov 10, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Downtime Fast with a Backup Plan When a service advisor disappears—even for just a few minutes—it can throw your entire service lane into chaos. Technicians stall. Customers wait. Phones ring unanswered. And the clock keeps ticking. Let’s fix that....
by Marc McGurren | Nov 4, 2025 | Automotive Sales Management, Automotive Sales Training
From Discount Chaos to Clarity: A Sales Manager’s Turnaround The Moment Everything Changed The showroom buzzed with the usual energy—phones ringing, customers pacing, deals being inked. Amid the chaos, I sat at my desk, reviewing the day’s deals. My eyes stopped...
by Marc McGurren | Oct 30, 2025 | Automotive Best Practices, Automotive Service Training
Fix Fixed Ops Communication in 1 Day The Real Cost of Poor Communication in Fixed Ops A customer calls in, furious. It’s been two days since they dropped off their vehicle, and they haven’t heard a word. The advisor scrambles—no notes in the RO, no callback scheduled,...
by Marc McGurren | Oct 27, 2025 | Automotive Sales Management, BDC Best Practices
Why Smart Dealerships Are Rebuilding Sales Accountability Executive Summary Outbound call quotas have long been a staple of automotive sales departments—but they’re no longer delivering the results they once promised. As sales reps learn to game the system, dealership...
by Marc McGurren | Oct 23, 2025 | Automotive Sales Management, BDC Best Practices
Fix Pricing Discrepancies in Car Sales Fast The Real Cost of Inconsistent Quotes Imagine this: A customer visits your dealership in the morning, speaks with Desk Manager A, and gets a quote on a vehicle. Later that same day, they return and speak with Desk Manager...
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