by Marc McGurren | Oct 10, 2025 | Automotive Sales Management, BDC Best Practices
From Confusion to Clarity: A Desk Manager’s Communication Turnaround The Day the Numbers Didn’t Match It was a typical Tuesday morning at the dealership—phones ringing, salespeople hustling, and the unmistakable buzz of opportunity in the air. Tony, a seasoned...
by Marc McGurren | Oct 6, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Systems: A Technician’s Workflow Breakthrough The Moment Everything Stopped It was just after 10 a.m. when the diagnostic light turned green. The technician wiped his hands, satisfied with the quick diagnosis — a faulty O2 sensor. He walked briskly...
by Marc McGurren | Oct 2, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Downtime Fast with a Backup Plan When a technician finishes a diagnostic and walks up front to relay the findings—only to find the service advisor missing, with no update, no handoff, and no backup—it’s more than just an inconvenience. It’s a...
by Marc McGurren | Oct 1, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Trust: A Service Advisor’s Wake-Up Call The Day Trust Broke Down in the Service Lane “I thought someone would’ve called me by now,” the customer snapped, her voice tight with frustration. Standing behind the service counter, Jake—the service...
by Marc McGurren | Sep 27, 2025 | Automotive Sales Management, BDC Best Practices
From Chaos to Clarity: A Sales Manager’s Test Drive Turnaround The Moment Everything Went Sideways It was 12:58 PM on a Tuesday—two minutes before the 1:00 appointment. The showroom buzzed with the usual midday energy, but something felt off. I glanced toward...
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