by Marc McGurren | Dec 15, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Communication Gaps Fast The Real Cost of Disappearing Advisors Picture this: A technician wraps up a diagnostic on a customer’s vehicle. They’re ready to move forward, but there’s a problem—the service advisor is nowhere to be found. No notes. No...
by Marc McGurren | Dec 15, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Systemizing Service Advisor Communication The Hidden Cost of Disappearing Advisors It’s 10:17 a.m. on a Tuesday. A technician stands idle next to a vehicle, waiting for approval to proceed with a brake job. The customer is on hold. The advisor?...
by Marc McGurren | Dec 6, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Systems: A Tech’s Journey to Workflow Clarity The Moment Everything Stopped The hiss of an air tool cut through the hum of the service bay. The scent of oil and brake dust hung heavy in the air. A technician, mid-shift, wiped his hands on a rag and...
by Marc McGurren | Nov 29, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Systems: A Tech’s Communication Breakthrough The Day the Bay Went Silent The shop was still—the kind of quiet that makes you check your watch twice to make sure you’re not too early. Fluorescent lights buzzed faintly overhead, and the only...
by Marc McGurren | Nov 23, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rebuilding Service Advisor Communication Executive Summary Service advisor communication breakdowns are quietly draining time, money, and customer satisfaction from fixed ops departments across the country. When a technician is stalled waiting...
by Marc McGurren | Nov 22, 2025 | Automotive Best Practices, Automotive Service Training
Fix Parts Ordering Errors Fast in Fixed Ops Why Parts Ordering Errors Are Killing Your Bay Time Every time the wrong part gets ordered, your service bay grinds to a halt. A technician is stuck mid-repair. The bay is tied up. The customer is frustrated and waiting. And...
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