by Marc McGurren | Nov 20, 2025 | Automotive Best Practices, Automotive Service Training
From Silence to Systems: A Tech’s Journey to Communication Clarity The Moment Everything Stopped The shop was humming—air guns firing, engines revving, phones ringing. Another busy Tuesday in the service department. I had just wrapped up a diagnostic on a...
by Marc McGurren | Nov 19, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rebuilding Fixed Ops Communication Executive Summary Fixed operations are the lifeblood of dealership profitability, yet many stores are bleeding revenue due to one silent killer: poor internal communication. When service advisors, parts...
by Marc McGurren | Nov 18, 2025 | Automotive Best Practices, Automotive Service Training
From Breakdown to Breakthrough: A Service Manager’s Communication Turnaround The Day the Bay Stalled: A Real Fixed Ops Breakdown It was a typical Tuesday morning in the service department—until it wasn’t. The technician, Carlos, stood at the edge of Bay 4, arms...
by Marc McGurren | Nov 13, 2025 | Automotive Best Practices, Automotive Service Training
Why Smart Dealers Are Rethinking Fixed Ops Repair Quoting Executive Summary Fixed ops departments are under more pressure than ever. With shrinking front-end margins and rising customer expectations, the accuracy and efficiency of service quoting have become...
by Marc McGurren | Nov 10, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Downtime Fast with a Backup Plan When a service advisor disappears—even for just a few minutes—it can throw your entire service lane into chaos. Technicians stall. Customers wait. Phones ring unanswered. And the clock keeps ticking. Let’s fix that....
by Marc McGurren | Oct 30, 2025 | Automotive Best Practices, Automotive Service Training
Fix Fixed Ops Communication in 1 Day The Real Cost of Poor Communication in Fixed Ops A customer calls in, furious. It’s been two days since they dropped off their vehicle, and they haven’t heard a word. The advisor scrambles—no notes in the RO, no callback scheduled,...
Recent Comments