by Marc McGurren | Oct 18, 2025 | Automotive Sales Management, BDC Best Practices
From Silence to Strategy: A Sales Team’s CRM Wake-Up Call The Day the Lead Went Cold It was a typical Tuesday morning at the dealership—phones ringing, customers walking the lot, and salespeople juggling appointments. But in the middle of the chaos, a quiet failure...
by Marc McGurren | Oct 18, 2025 | Automotive Best Practices, Automotive Service Training
Fix Service Advisor Communication Gaps Fast The Real Cost of Disappearing Advisors Picture this: A technician is ready to call a customer for approval. The RO is open, the work is halfway done, and the clock is ticking. But the service advisor? Nowhere to be found. No...
by Marc McGurren | Oct 16, 2025 | Automotive Sales Management, BDC Best Practices
Why Smart Dealers Standardize Appointment Management The Executive Wake-Up Call: When Appointment Failures Cost More Than Time It’s 2:00 PM on a Saturday. A customer walks in for their scheduled test drive—excited, ready, and expecting a seamless experience. But the...
by Marc McGurren | Oct 12, 2025 | Automotive Best Practices, Automotive Service Training
From Guesswork to Trust: A Service Advisor’s Turnaround The Day It All Went Sideways Jake had done this job a hundred times. Or so he thought. It was a typical Monday morning in the dealership service department—phones ringing, customers lining up, technicians already...
by Marc McGurren | Oct 11, 2025 | Automotive Best Practices, Automotive Sales Management
Why Smart Dealerships Are Restructuring Sales Oversight Executive Summary The automotive retail landscape is shifting fast—and not always in the dealer’s favor. As margins tighten and competition intensifies, many dealerships face a growing challenge: frontline sales...
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